Welcome to AMCTO’s New eLearning Centre - eLearning Courses for Municipal Leaders


AMCTO, in cooperation with our affiliates at MyPlaceToLearn, Inc. is now providing municipal professionals with access to a growing list of featured professional development courses at great prices in a dynamic online learning environment! These high quality courses are self contained, self-paced, OnDemand courses that include interactions, activities and quizzes. Courses can be purchased individually or they can be bundled for additional cost savings. Learners will have access to courses for a period of 12 months from the date of purchase.


Municipalities and Organizations are also encouraged to contact us about setting up course packages and learning plans for their staff - Annual subscription rates for group bundles offer significant opportunities for additional cost savings!


Click on the course images below to view a demo/overview of the course(s). 

AMCTO Online Learner Login

Click on the image at the left to login if you have already purchased courses.



Join us for our upcoming LIVE, Instructor led Webinars Click here to see the upcoming and archived webinars.

Please click on any available title below to purchase individually using your credit/debit card, or complete the course request form here and we'll have someone on our team contact you to complete your online learning courses set up within one business day. All purchases will be through MyPlaceToLearn's secure ecommerce site - Trustwave certified.

If you have any questions, or would like assistance with purchasing or accessing the courses here, please call a MyPlaceToLearn representative at 1-800-752-5446, 1-503-622-5446, or email us at and we'll be happy to assist.


For information related to additional eLearning solutions, please contact:

Online Course Titles Now Available


NEW! Essential Skills Part 1 - Leadership Basics

Leadership Basics PreviewThis is Part 1 of the 3 part series on Leadership. In this course we will provide information regarding the difference between Leading and Managing, Leadership styles - including a self evaluation to help you determine your default Leadership style(s) and we provide numerous opportunities to practice and apply what you will learn in this course.

The objective of this course is to develop an awareness of the differences between leadership and management and to illustrate how your employees perception of your ability to lead versus manage can impact your effectiveness in either role. Approx. 2 hours.



NEW! Essential Skills Part 2 - Communication Basics

Communication BasicsThere is so much more to communication than the words we choose to say. Communication happens on many levels simultaneously, and in order to effectively communicate, we must understand these levels of communication, and how we can control and manage their impacts.

The objective of this course is to develop and awareness of the different forms of communication and to illustrate how a leader uses these various forms to increase their leadership effectiveness. Approx. 2 Hrs



NEW! Essential Skills Part 3 - Performance Management Basics

Performance Management Basics Preview Unlike the supervisor and subordinate relationship normally associated with management, performance management creates a partnership between the employee and employer. It lays the groundwork for the employee's life cycle within the organization and services as a road map for professional, and sometimes personal, growth and development of the employee.

Ultimately, your leadership initiative will create the optimal workplace for high performance, and your coaching skills will provide the necessary resource. Approx. 2 Hrs



JUST UPDATED WITH GREAT NEW TOOLS!  Managing the Only Time You Have

At the end of each day, when you stop to reflect on what got accomplished, how often do you see a trail of unfinished tasks: unfinished letters, uncalled customers, unwritten articles, undone “priority pile” projects, and so on. Have you ever wished for a 30-hour day? Surely this extra time would relieve the tremendous pressure under which you live! But would a 30-hour day really solve the problem or would you soon find yourself just as frustrated with the 30-hour day as you are with your 24-hour allotment. This course will provide practical tips and useful tools that you can apply immediately to get instant relief from the time pressures in your busy schedules.



Recruiting and Hiring

Recruiting and Hiring The average manager receives little or no training on how to select employees. The promise of new talent and skills versus potential charges of bias and discrimination is one of the dilemmas today’s leaders face when seeking and hiring new personnel. This course will cover the role and importance of job descriptions and position standards, how to solicit applicants, reviewing resumes, interviewing, back ground checks, and the popular topic - the legal side of hiring.




Developing Job Descriptions and Position Standards

Developing Job Descriptions and Position Standards What is a job description? The general consensus is that a job description is a formal account of the responsibilities for a specific job or position within an organization. But in reality, a job description is much, much more.

A well-written and detailed job description should be the foundation of your organization's entire recruiting and hiring process, and the first cornerstone of your performance management plan.

In this course, we will discuss the many uses of the job description and how it can help protect the organization from legal liability. We will also learn how to develop the position standards and performance measures necessary for effective job description development. Included in this course are templates and tools your organization can use to ensure proper baselines, benchmarks and performance measures are determined for each critical task of the job and how to transform this invaluable information into an effective job description.


A Checklist for Successful Performance Appraisals and Discussion

Successful Performance Appraisals and Discussions The formal performance appraisal discussion is an integral part of the performance management process. A performance appraisal discussion is the important two-way conversation between the supervisor and the employee regarding:

  • The employee’s performance against this year’s goals and organizational values
  • Goal setting for next performance year
  • Plans for performance improvement and overall development

In addition, regularly scheduled progress discussions can reduce the need for disciplinary action and greatly empower both supervisors and the employees they manage. This course will give supervisors specifics for managing both performance reviews and disciplinary encounters fairly and constructively - from thorough preparation and the discussion itself, to adequate documentation and the all-important follow up.


5 Point Customer Service - For Managers

 Customer service training commonly focuses on the employee/customer relationship, usually providing detailed instructions on how employees should communicate and interact with customers. This program is not for the line employee - it is for supervisors and managers of those employees.

The objective of this course is to provide a foundation of solid customer service standards which managers can use to ensure the highest quality of service training to their teams.



Calming an Unhappy Customer - For Frontline Employees

All customer interactions (internal and external) - whether in person, on the phone or online - have components that can either raise or lower the customer's image of your organization and the service you provide. Employees will learn to balance three things at once: this issue at hand, the emotion of the unhappy customer, and their own response to the customer. They will learn why customers get upset and what they really want - customers want to be understood. Customer service is transactional - it is the basics. Customer empathy is demonstrated when the person providing the service is able to make emotional contact with the customer. This course is intended for Frontline employees and others who will interact with internal and external customers.


Conflict Resolution

Conflict Resolution People are hired and placed together on teams based on their skills and knowledge and not on individual personality types and value systems. As a result, people with different perspectives have to interact to fulfill job roles and responsibilities. Disagreements caused by lack of interpersonal communication skills or differences about how work gets done often focus on winning rather than problem solving. This course provides guidelines and personal strategies for settling disagreements, resolving issues with others, working together to solve problems, and for communicating cooperatively in the workplace including words to eliminate, phrases to avoid, and the use of positive language.



Developing Work Improvement Plans

A Work Improvement Plan is a tool for leaders who identify individual employee performance areas that need improving. The creation of a Work Improvement Plan is not necessarily a step in the progressive discipline process but rather an intervention strategy to clearly spell out behavior and/or performance improvement expectations and timelines for achieving results. Leaders will learn how to identify performance issues in the early stages, how to work with the employee to develop specific improvement targets, and how to create and monitor a Work Improvement Plan.


Finance Basics

Finance Basics - Accounting This course provides a basic understanding of financial management. It demonstrates how to read and understand and interpret the critical areas of financial statements and other reports. Balance sheets, income statements and cash flow statements will be reviewed, and participants learn how to apply basic finance and accounting principles to budget preparation and analysis. Sample workbooks and material are also provided as a part of the course




Performance Coaching and Leadership

Performance Coaching Preview Link A big difference between highly effective leaders and just adequate leaders is their ability to develop employees. Effective leaders identify development needs, communicate them to employees, build development plans to address needs and provide on-going feedback that gets results. This course will cover how to coach for commitment by understanding how competence, confidence and commitment contribute to each employee’s ability to become a peak performer. It includes the following:

Unlocking Employee Potential, Successful Communication Skills, Performance Coaching Tips, Meaningful Feedback, Discussion Checklist, Goal Setting and Development Planning



Presentations Plus

Presentations Plus Preview Many studies have found that public speaking is the number one fear amongst most people, outranking flying, snakes, insects, and even death. Whether you are leading a team meeting or presenting to the board, this course will help you create a compelling program and enjoy the delivery! Learn tips, tactics and how to’s for capturing your audience and connecting with them in a way that will motivate and inspire. Learn how to manage the vocal, visual and verbal impact in your presentation, utilize visual aids, and maintain your energy throughout the presentation!




Effective Team Meetings

Don’t let your meetings be timewasters by always dealing with the urgent rather than the important. This course will cover how to recognize and correct disruptive meeting behavior, increase meeting productivity, encourage participation by all team members, and tips to avoid discussing the same issues next year! Communication guidelines will be discussed and provided as a download and will include writing agendas, recording action plans, communicating openly and honestly, and reaching consensus on sensitive issues.


Making the Shift to Delegation

Making The Shift to Delegation  Preview Delegating can be a valuable win-win tool. When done correctly, it empowers employees, encourages innovation and leadership and develops high contributors throughout the organization. In this course, you will learn the art of successful delegation including assigning, coaching, feedback, and follow through.





Leading and Motivating

The opportunity to increase your value to your organization has never been better. Rapid changes in the business climate of today’s economy and the prediction of uncertain economic times ahead make your leadership skills and the initiatives you put in place even more important. To be a successful leader in today’s work environment, you have to be creative, innovative and passionate with the capability to inspire and motivate teams to work together, plan ahead, solve problems, measure results, and achieve amazing increases in productivity. This course will outline methods and techniques that others have used successfully and you can also.


Workplace Negotiation

Workplace Negotiation Preview In successful negotiation, parties must begin with their interests rather than their positions and they must neither give in nor insist on their own way. They must learn about each other. They must seek mutual gain solutions that as far as possible satisfy all interests. They must persist in both competing and cooperating to make negotiations produce durable results. This course will teach how to maintain the balance of tension between cooperation and competition and between advocacy and inquiry – for this is the essence of collaboration that will lead to successful negotiation!



The Power of Teams

Power of Teams Course Preview Each team member is vital to the success of a team. Participating on a team takes time and commitment and the ability to encourage difference of opinion – in a way that leaves everyone feeling good. Teams have common goals that all team members clearly accept and there is a real need to work together to accomplish them. This course is designed to teach employees how the team philosophy can be used as a vehicle to succeed in meeting the challenges of today’s constantly changing workplace. It covers the stages of team development, the benefits of working together as a team, and team member roles and responsibilities.



Project Management

Project Management Course Preview Intended for entry level and mid-level managers and team leaders, this course provides information on how to successfully plan, manage and deliver projects. You'll learn to organize your project, by establishing baselines, requirements, the work plan, and budget. And you'll learn to evaluate the results on an ongoing basis and address problems as they arise in order to assess and adjust performance throughout the project period.





Essential Skills for First Time Leaders - 3 Part Course

Often, promoting from within is a great strategy for getting even more value out of proven company assets. However, without the proper leadership and management tools, companies run the risk of promoting star employees into difficult, if even no-win, scenarios. This leadership 101 course is designed to give new managers tools to begin their new roles with confidence, competence, and commitment. This course focuses on 20 important leadership skills including effective listening and communication, collaboration and team building, self-awareness and perception, leading by example, the role of respect and fairness, recognition and talent management, conflict resolution, and how to build a solid and successful relationship with peers and management alike.


Sustainable Productivity

Sustainable Productivity Preview Successful productivity results depend on a sophisticated integration of many organizational systems. This training module addresses the changes organizational leaders can make today to gain measurable results towards their bottom line in a way that contributes to employee development, organizational productivity, and overall goal achievement.




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Not seeing the topics you are looking for? Click here to suggest courses you would like to have in the future. New courses will be added quarterly, so be sure to check back!


Download a PDF copy of the course list here.


If you have any questions, or would like assistance with purchasing or accessing the courses here, please call a MyPlaceToLearn representative at 1-800-752-5446, 1-503-622-5446, or email us at and we'll be happy to assist.


For information related to additional eLearning solutions, please contact: