AMCTO'S Online Learning Portal

Live, Recorded, and OnDemand webinars for municipal professionals


AMCTO, in cooperation with our affiliates at MyPlaceToLearn, Inc. is happy to announce our 2018 Live Webinar series. MyPlaceToLearn is working with AMCTO to offer their Webinar hosting services and expertise to AMCTO members.


Please click on any of the topics below to learn more and to register. Archived events are below the upcoming events on this page, scroll down to see the list of available webinar recordings. All fees are currently processed in US dollars due to WebEx USA ecommerce policies.


For questions regarding these events, please feel free to email Anubha Mehta, Ph.D


For questions regarding technical concerns or requirements, please email Mitch Anderson, MyPlaceToLearn's Webinar and Web Training Specialist, or call him at (800)-752-5446

When registering for Live (upcoming) webinars Upon successful registration, you will be sent (via email) instructions for joining the session online. The event will begin on the time and date scheduled.


PLEASE NOTE: Upon successful registration for the recorded webinars the recording playback will start immediately. Please be prepared to view the recording in its entirety at the time of registration.


CANCELLATION POLICY: Cancellation of registration prior to the scheduled event date requires a 10% cancellation processing fee. No refunds are provided for day of, or after event cancellation. Access to the recording of the live session can be provided in lieu of attendance at the live online event.


To see our list and/or to register for our currently available OnDemand courses Click here


Click here to suggest topics you would like to have in the future.

Upcoming Webinars

 The Managers' Essential Toolkit
Date(s): 12:00 noon EST, March 21, April 18 and May 9, 2018
Presenter: Jill Schichter, President, Forte Leadership Group

Session Fee:See each session below


The Managers Essential Toolkit is a unique 4- part series, each part addressing imperative skills to increase professional effectiveness.

The skills required to manage a job are different from the skills required to lead people. Whether you are a new manager looking to acquire skills, or an experienced leader looking to refresh knowledge or acquire new techniques, this four-part series offers practical, immediately applicable tools to enhance leadership skills, improve working relationships and boost productivity and performance.


What you will learn:

  Part 1: Balancing Task, Time and People Management - February 28:

See link to recording below
  • Controlling your schedule so that it doesn’t control you – time management tips
  • How to reduce burnout and increase workplace energy
  • Best practice tips to develop your employees and increase their ability to problem-solve
  • Equalizing the manager/employee relationship and levels of accountability

  Part 2: Conversational Competence – A Step-By-Step Approach - March 21:

See link to recording below
  • Conversational best practices for engaging in meaningful dialogue personally and professionally
  • Transforming blaming conversations into true win-wins
  • Reducing errors, avoid misunderstandings and increase collaboration through clear communication
  • How to handle one-on-ones, difficult conversations, strategic planning stalemates, providing feedback, performance reviews

  Part 3: The Benefits of Managing Generational Diversity in the Workplace - April 18:

See link to recording below
  • Characteristics of the four generations
  • Understanding generational perspectives – likes, dislikes, motivators, learning styles, relationship with technology, working styles, etc.
  • Getting along – exploring the best ways to build relationship and communicate with the different generations
  • Understanding and appreciating the strengths that each generation can bring to the workplace

  Part 4: Effective Meeting Management - May 9:

  • Strategies for conducting effective meetings (including the importance of an agenda with action items, staying on track, how to start and end a meeting)
  • The importance of establishing a team charter / code of conduct / rules of behaviour
  • How to handle dissension
  • Meeting enhancements (i.e. building in time for a learning component or acknowledgments)


Why attend:

By attending The Managers Essential Toolkit 4-part series, each participant will expand their professional range by learning new leadership skills, and receiving practical, immediately applicable tools to take back to the workplace.

This workshop series provides practical, immediately applicable tools so that you can have more effective conversations, conduct efficient meetings, leverage generational diversity in the workplace, and balance task, time and people management.. Added bonus: These tips can be shared with your teams – elevating their performance as well!

Who should attend:

Human Resource/Organizational Development/Employee Relations professionals, team leaders, directors, managers, supervisors, commissioners, department leaders, union leaders.


Recorded Webinars

PLEASE NOTE: Upon successful registration for the recorded webinars, the recording playback will start immediately. Please be prepared to view the recording in its entirety at the time of registration.


Workplace Violence and Harassment and Workplace Investigations
Recorded: April 11, 2018
Presenter: Kalen Ingram, Lawyer, Cunningham, Swan, Carty, Little & Bonham LLP

Session Fee:$75.00 USD


On September 8, 2016, Bill 132 amendments came into effect, which expand, amplify and clarify the requirements for employers regarding workplace harassment and violence. Municipalities need to know about these amendments in order to deal properly with workplace harassment in the workplace and avoid costly disputes with workers.

This workshop is designed to provide participants with a solid foundational understanding of the statutory requirements pertaining to workplace violence and harassment and how they apply to employers operating in the municipal sector. We will review how courts and arbitrators have interpreted these laws and judged employers on their response to issues of workplace violence and harassment. Features of effective workplace investigations that have stood up to judicial scrutiny will also be examined.

What you will learn:

  • Overview of the workplace violence and harassment provisions of OHSA
  • Best practices for conducting effective workplace investigations
  • Risks associated with workplace violence and harassment
  • Strategies for risk management and complying with this legislation

Why attend:

Attendance at this workshop will provide participants with the opportunity to develop practical skills and knowledge directly applicable to their workplaces in an interactive setting. Participants will develop the know-how to identify pressing issues in their own workplaces and develop strategies to effectively limit potential liability.

Who should attend:

This workshop is equally applicable for management and human resources practitioners alike, including:

  • Senior municipal leaders including directors, managers and supervisors
  • Municipal clerks and administrators
  • Municipal human resources directors, managers, health and safety officers, and human resource staff


Managers Essential Toolkit - Part 1: Balancing Task, Time and People Management
Recorded: February 28, 2018
Presenter: Jill Schichter, President, Forte Leadership Group

Session Fee:$75.00 USD

What you will learn:

  • Controlling your schedule so that it doesn’t control you – time management tips
  • How to reduce burnout and increase workplace energy
  • Best practice tips to develop your employees and increase their ability to problem-solve
  • Equalizing the manager/employee relationship and levels of accountability


Managers Essential Toolkit - Part 2: Conversational Competence- A Step By Step Approach
Recorded: March 21, 2018
Presenter: Jill Schichter, President, Forte Leadership Group

Session Fee:$75.00 USD

What you will learn:

  • Conversational best practices for engaging in meaningful dialogue personally and professionally
  • Transforming blaming conversations into true win-wins
  • Reducing errors, avoid misunderstandings and increase collaboration through clear communication
  • How to handle one-on-ones, difficult conversations, strategic planning stalemates, providing feedback, performance reviews


Managers Essential Toolkit - Part 3: The Benefits of Managing Generational Diversity in the Workplace
Recorded: April 18, 2018
Presenter: Jill Schichter, President, Forte Leadership Group

Session Fee:$75.00 USD

What you will learn:

  • Characteristics of the four generations
  • Understanding generational perspectives – likes, dislikes, motivators, learning styles, relationship with technology, working styles, etc.
  • Getting along – exploring the best ways to build relationship and communicate with the different generations
  • Understanding and appreciating the strengths that each generation can bring to the workplace


Customer Service Orientation and Conflict Resolution for Municipal Law, Licensing and Building Code Enforcement
Recorded: November 22, 2017
Presenter: Shayne Turner

Session Fee:$75.00 USD


This webinar will provide the participants with the tools to deal with the customer service challenges that exist within the municipal enforcement and regulatory environment. It will include an overview of fundamental customer service principles, various customer types and an understanding of how personal bias can impact the customer service experience. They will learn tools designed to achieve the difficult balance of treating difficult and challenging individuals with respect while also ensuring compliance with applicable regulations

What you will learn:

  • How to identify, respect and adapt to a variety of customer types
  • Communication and conflict management skills to de-escalate challenging situations
  • Achieving an effective balance of strong customer service and compliance with municipal regulations to ensure that the fundamental goal of compliance and public safety is achieved

Why attend:

  • Providing excellent customer service is a fundamental component of government service. Administering and enforcing government regulations adds an extremely challenging layer to the customer service component. Participants in this webinar will learn how to deliver excellent customer service, adapt to challenging and changing circumstances and manage difficult people, while at the same time ensuring compliance and public safety levels are maintained.

Who should attend:

  • This training will be of benefit to all levels of employees engaged in the administration and enforcement of municipal regulations, including by-laws and Building Code enforcement.


Charity Lottery Licensing with a focus on Eligibility and Use of Proceeds
Recorded: October 4, 2017 T
Presenter: Tracey Burrows

Session Fee:$75.00 USD


With municipalities having mandatory responsibility for lottery licensing, this webinar will provide licensing officers and administrative staff with a more concentrated focus on eligibility and use of proceeds. Every municipality has unique situations when it comes to eligibility and the use of proceeds and the trainer will actively engage participants to determine and assess charitable organizations and proposed use of lottery proceeds.

In Ontario, the Alcohol and Gaming Commission of Ontario is responsible for regulating and overseeing the licensed lottery events (such as bingo, raffles and the sale of break open tickets) conducted by charitable and religious organizations to raise funds to support charitable purposes. The AGCO Lottery Licensing Policy Manual outlines the policies and procedures a licensing official must follow to determine:

  • whether an organization is eligible to receive a lottery license, and
  • whether an organization’s proposed use of lottery proceeds is eligible

What you will learn:

Eligibility and Use of Proceeds:
  • To be eligible to receive a lottery license, an organization must first have charitable purposes and objects
  • Determining an organization’s eligibility for lottery licensing is a complex process. The guidelines set out in the manual cannot be considered in isolation of each other.

Focus on Eligible Organizations:

  • Policies: Non-profit with charitable objects
  • Policies: Sub-groups of eligible organizations
  • Policies: Organizations that amalgamate
  • Amalgamation: Two or more eligible organizations
  • Ineligible organizations Policies: Ineligible organizations

Focus on Use of Proceeds:
Eligible use of proceeds must be:

  • In themselves charitable and advance the charitable purposes or objects of the organization
  • Used for the direct delivery of the charitable purposes or objects of the organization; and
  • Directed toward specific segments of the Ontario community or residents of Ontario with a common need.


Who should attend:

  • Licensing Officers
  • Licensing Administrators
  • By-law Enforcement Officers
  • Supervisors of Licensing staff
  • Managers of Licensing staff
  • Others who are involved in the lottery licensing processes


Municipalities: Get Ready for the Upcoming Impact of the Legalization of Cannabis Products
Recorded: September 27, 2017
Presenter: Shayne Turner

Session Fee:$75.00 USD


In the summer of 2018 all municipalities will be affected with the federal government’s legislation on regulating the production, distribution, sale and possession of cannabis (marijuana) and related products across Canada.

Just a few weeks ago, the Province has now released their position and approach to the retail and distribution of Cannabis in Ontario as well as its associated impact on municipalities.This unique webinar series will impart latest information including new developments relating to provincial legislation and policy direction on the current municipal landscape as well as discuss relevant strategies for municipalities to address such impacts.

What you will learn:

  • An understanding of the legislation, Bills C-45 and C-46, introduced in the spring of 2017, and how it distinguishes between federal and provincial responsibilities
  • An understanding of the various elements resulting from the enactment of the federal legislation and any subsequent provincial legislation
  • An understanding of the known and potential impacts affecting municipal governments
  • Potential best practices and strategies in making preparations to respond to the challenges imposed on municipalities.

Why attend:

  • This issue is very complex with many implications, some known and others still to be clarified. This webinar will help municipal staff understand and prepare for these known and potential impacts within, what is expected to be a limited timeframe.

Who should attend:

  • This training will be of benefit to all levels of municipal employees engaged in the administration of municipal by-law and licensing regulations, as well as planning and land use matters.


From 8 to 68 – Part II: Codes, Conflicts and Integrity Commissioners
Recorded: May 31, 2017
Presenter: M. Rick O'Connor City Clerk and Solicitor, City of Ottawa

Session Fee:$75.00 USD


Bill 68, the Modernizing Ontario’s Municipal Legislation Act, 2016, not only made mandatory Codes of Conduct and Integrity Commissioners for all municipalities but also enacted the most significant revisions to the Municipal Conflict of Interest Act in over three decades. The purpose of this webinar is to introduce these amendments and guide municipal staff on how to best respond to the new world of oversight and accountability for local governments in Ontario.

What you will learn:

  • How to draft a Code of Conduct for council;
  • How to draft a Code of Conduct for council;
  • Learn the new roles and responsibilities of the Integrity Commissioner; and

Why attend:

  • To ensure that all of the mandatory requirements under Bill 68 are addressed and to learn the best practices and protocols for achieving compliance.

Who should attend:

  • Senior staff from local boards (e.g. Executive Directors and Secretaries) and municipalities (e.g. Chief Administrative Officers and Clerks).


From 8 to 68 – Part I: Meetings, Policies and Protocols
Recorded: May 3, 2017
Presenter: M. Rick O'Connor City Clerk and Solicitor, City of Ottawa

Session Fee:$75.00 USD


Bill 68, the Modernizing Ontario’s Municipal Legislation Act, 2016, represents the most significant overhaul of the Municipal Act, 2001, in over a decade. The purpose of this webinar is to introduce the numerous amendments that were enacted and to guide municipal staff across the Province on how best to respond to – and implement – these mandatory changes, including the way meetings are conducted as well as establishing new policies.

What you will learn:

  • How to interpret and apply the new definition for the word. “meeting”;
  • Understand how members can “participate electronically” in meetings;
  • Amend your Procedure By-law to include the four new exceptions to the “open meetings” rule;
  • Develop a template “written statement” for recording the pecuniary interests of members and a public registry; and;
  • Establish new policies concerning parental leave for councillors and for council-staff relations.

Why attend:

  • To ensure that all of the mandatory requirements under Bill 68 are addressed and to learn the best practices and protocols for achieving compliance.

Who should attend:

  • Senior staff from local boards (e.g. Executive Directors and Secretaries) and municipalities (e.g. Chief Administrative Officers and Clerks).


The Commissioners for taking Affidavits Act –Oaths, Affidavits and Swearing Made Legal
Recorded: April 25, 2017
Presenter: Kathy Coulthart-Dewey, CMO, Municipal Facilitator, AMCTO

Session Fee:$75.00 USD


There is a proper way to swear and a proper time not to do so…..and neither involve profanity. Commissioners for taking Affidavits perform a very serious function in our legal system. Affidavits are relied upon in the courts and by various agencies in lieu of physical evidence and personal attendance. Unless otherwise refuted, the weight attached to these statements is enhanced when a promise of truth is sworn or affirmed before a Commissioner for taking Affidavits.

What you will learn:

  • Learn the duties and limitations of the position;
  • Consider when and how to administer an oath versus an affirmation;
  • Understand the legal ease, the procedure and the penalties for improper administration; and
  • Discuss a few operational issues that may improve workflow.
Who should attend:


  • Clerks, Treasurers, their Deputies, Heads of Council, most Councillors and many other officers eg. Planners and CBO’s


Hidden Secrets of Leadership Development
Recorded: April 19, 2017
Presenter: Garth Johns

Session Fee:$75.00 USD


For most of us, careers tend to follow a typical pattern. First, we develop technical skills in our chosen field. Next, we are chosen to manage by virtue of our good technical skills and possibly because somebody recognizes an element of leadership potential. Gradually, if we are good (or lucky) we develop better management and leadership skills. However, the learning and growth curve takes place over many years and is often the result of work/life lessons sprinkled with our luck and efforts.

This course will work with participants on their foundational leadership skills to become the sort of leader that others want to emulate. This workshop will shatter the misconception that your technical skills and IQ are sufficient to get you where you want to be. What many organizational managers and leaders fail to understand is that without recognizing and working on those emotional intelligence (EQ) skills, managers can never become leaders. And in today’s competitive and over scrutinized world of work, managerial leadership has become a key expectation.

What you will learn:

  • How to get the most out of your IQ but learn to develop your EQ
  • Understand the essence of what Emotional Intelligence is all about
  • Appreciate the importance of Emotional Intelligence in pursuing your career goals

Why attend:

  • Because too often, we attend workshops that inspire us but that inspiration is nullified by the day to day burden that comes with managing at work. For the first time, participants will come away inspired but able to maintain the momentum both at home and at work. The result is that they become outstanding leaders as opposed to adequate managers.

Who should attend:

  • Any current manager, aspiring manager, or new manager, who wants to be more than just a manager, and wants to take their leadership skills to the next level.


From Oops to OMG!!—How To Manage A Privacy Breach
Recorded: March 8, 2017
Presenter: Michael Kyne, Solicitor, City of Hamilton

Session Fee:$75.00 USD


This workshop is designed to assist attendees in recognizing, responding to, and reducing future, privacy breaches in their organizations.

What you will learn:

  • How to recognize a privacy breach
  • How to respond to a privacy breach
  • How to reduce the potential for privacy breaches in the future

Why attend:

  • Public institutions are the guardians of vast amounts of confidential information. Unfortunately, as regularly reported in the media, some of these institutions have improperly disclosed confidential information usually through inadvertence or carelessness but sometimes due misconduct. In addition to putting individual privacy at risk, every improper disclosure of confidential information has the potential to damage the reputation, credibility and finances of the public institution. As a result, all public institutions should have a plan to limit/eliminate privacy breaches and minimize the adverse impacts if and when they occur.

Who should attend:

  • All persons charged with the safeguarding of confidential information and particularly those responsible to reduce and respond to breaches of privacy.


Social Media Communications for Municipalities
Recorded: October 19, 2016
Presenter: Dr. Kane X. Faucher, Assistant Professor / Municipal Planning Consultant, Faculty of Information and Media Studies, Western University

Session Fee:$75.00 USD


This webinar will explore how municipalities can make effective use of social media for a wide range of purposes (communicating key information to residents, cultivating relations, etc.) tied with a variety of tactics based on centralized messaging protocols. Not many municipalities actually have a written communications policy to draw upon and give guidance to management and front-line staff. Given the higher expectations of residents to obtain information on demand with the affordances of information communications technology (ICTs), municipal leaders might do well to adopt a proactive approach. Devising such a policy must always be compliant with provincial legislation, such as FIPPA.

We will begin with an overview of the social media landscape, discerning fact from fiction. Following this, discussion will centre on the importance of citizen engagement, the benefits of an official communications policy, how to leverage best practices to improve content production (aligned with policy and provincial legislation). and knowing WHAT, WHEN and HOW to engage with the public in the digital milieu.

What you will learn:

  • The changing communications landscape - expectations and opportunities in the municipal sector
  • Multilateral digital communication practices - broadcasting, listening, and engagement Incorporating rich media content
  • Quality or quantity? Content scheduling
  • Comms Policy: keeping it appropriate, timely, and informative

Why attend:

  • Informed practices for better integration of social media communications
  • Developing guidelines or policies around social media use
  • Increase your municipality’s citizen engagement using ICTs


Recordkeeping Compliance and MFIPPA
Recorded: September 21, 2016
Presenter: Else Khoury, Manager, Information Management Systems, Niagara Region

Session Fee: $75.00 USD


Recent amendments to MFIPPA (Bill 8) and recommendations from the Office of the Information and Privacy Commissioner (IPC) of Ontario are shifting municipal records management issues into sharp focus. Unfortunately, many municipalities are ill-equipped to manage the additional responsibilities, especially when it comes to the effective management of electronic records.

In this webinar, we will discuss the basic legislative requirements that your municipality needs to be compliant with, and some of the steps you can take to get there, including: improving compliance through policy and training, preparing the ground for managing electronic records, and how to deal with mobile devices.

What you will learn:

  • What is my responsibility for managing records in my organization?
  • How can I improve records management compliance?
  • How can I tackle the electronic records monster?
  • What do I do with text messages?


Ranked Ballot Elections: Are They Right For You?
Recorded: September 7, 2016
Presenters: Stephen O'Brien,City Clerk, City of Guelph
Dawn McAlpine, Director of Legislative and Court Services/City Clerk, City of Barrie
Sarah Hoffman, Ministry of Municipal Affairs

Session Fee:$75.00 USD


With the passage of Bill 181, the Municipal Elections Modernization Act, municipalities in Ontario now have the option of using ranked ballots in future local elections. As municipalities consider whether or not to adopt ranked ballots for the upcoming 2018 election, this session will provide an opportunity for practitioners to discuss the administrative considerations associated with running a ranked ballot election.

Attend this informative webinar to discuss how ranked ballots will impact voting procedures, vote counting, ballot design, public consultation and much more.

Who should attend:

  • All Staff connected with managing Municipal Elections


Preparing for the 2018 Municipal Election
Recorded: May 11, 2016
Presented by: Cathie Best, Municipal Educator, Retired Municipal Clerk
Fee: $75.00 USD


This webinar will address initial preparations that the municipal clerk and election staff should focus on in the years prior to a municipal election. In addition to identifying projects that can be undertaken early in the process, this review will assist the municipal clerk in establishing the appropriate budget resources required prior to 2018.

What you will learn:

  • You will learn what advance preparations should be in place to effectively administer the 2018 Municipal Election
  • For experienced municipal clerks and election officials, this webinar will serve as a reminder of the preparations that should be addressed prior to an election year
  • Municipal clerks and election staff without prior experience in administering an election will discover how they can make election management manageable

Why attend:

  • The requirements of administering a municipal election are numerous and intense, especially during the election year itself. There are many responsibilities that can and should be addressed prior to 2018 in to enable staff to deal with the day-to-day demands of the municipal election without resorting to crisis management. This webinar will examine the requirements and decisions that should be made prior to 2018 to mitigate the administrative pressures of election management during the election year.



Implementing an Electronic Agenda Management System
Recorded: April 20, 2016
Presented by: Kris Dubuque, CMO, MCSE, Legislative Specialist, Regional Municipality of Peel
Fee: $75.00 USD


Late council reports? Can’t find the most recent version? Are you wasting paper? Do you need to accommodate mobile device access to council/committee documents? If you answered yes to any of these questions then you might be considering joining the growing number of Ontario municipalities that have introduced an Electronic Agenda and Meeting Management System.

This webinar will present important information to help you determine what type of solution might work best for your organization. Buy or build? Go big or go small? On-site or hosted solution? These are just some of the many questions that will be discussed along with key considerations for implementation, lessons learned and tips to help make the change as easy as possible for your staff.

What you will learn:

Learn what an electronic agenda management system is and the different components they can include. Tips to help you determine if you need one and on selecting the right system. Information will be presented to help you decide whether you buy should an off-the-shelf system or build one in-house, as some municipalities already have many of the tools in place.

Why attend:

  • Learn what exactly electronic agenda management systems are and what they can do
  • learn how to identify your requirements for a system
  • Understand whether you should purchase a product or design one based on tools you may already have available
  • Get tips and best practices for a smooth implementation


Impact of the “SMART GROWTH FOR OUR COMMUNITIES ACT, 2015” (Bill 73) on Municipal Development Charges
Recorded: April 13, 2016
Presented by: Gary Scandlan, Director, Watson & Associates Economists Ltd.
Fee: $75.00 USD


In December, 2015, the Province passed the GROWTH FOR OUR COMMUNITIES ACT, 2015 (Bill 73) which amended the Development Charges Act. At the same time, the associated Ontario Regulation 82/98 (i.e. the DCA regulation) was amended to provide additional directives for the amended Act. Some of the changes provide opportunities for financing additional capital costs to support growth while others restrict cost recovery. As well, additional measures are introduced which require increased efforts to undertake the background study and public process along with enhanced annual reporting requirements.

This webinar is designed to provide members with a review of the changes on the Act and provide preliminary perspectives as to how these changes will impact municipalities and the recovery of growth related costs.

What you will learn:

  • Changes for Waste Management services to allow for Non-landfill/incineration service capital
  • Changes to Transit Service calculations including forward looking service standards and the removal of the 10% mandatory deduction
  • Changes to the Background Study Requirement including consideration of Area Rating of Services and increased Public Process
  • Asset Management Reporting Requirements for all services
  • Requirement to restrict additional levies or construct non-DC eligible works which impacts not only those who have DC By-laws but also those who don’t have DC by-laws
  • Changes to Payment timing (in certain cases) and other housekeeping changes


Implementing the Psychological Health and Safety Standard for Municipalities
Recorded: March 9, 2016
Presented by: Monica A. Szabo, Executive Director, Public Services Health & Safety Association
Fee: $75.00 USD


Psychological health and safety in the workplace is vitally important for all Ontarians. It is increasingly becoming essential for employers to provide the right tools for an effective and balanced workplace.

Join the Public Services Health and Safety Association (PSHSA )for this presentation to find out about establishing an effective Health and Safety program that includes mental well-being for your employees. The escalation of factors like service saturation, workload and burn out, PSHSA has successfully helped various workplaces address, reduce and in many cases, eliminate these problems by addressing positive mental health strategies leading to a direct increase in their productivity. This session shares the secret ingredients of such successes within the environment, culture and current systems of your organization. But it goes further as the session concludes with revealing steps that you can take towards implementing these initiatives and the critical components for getting started right away.

What you will learn:

  • Learn about the basic of implementing a health and safety management system in to your workplace
  • Learn about the basic elements of the CSA psychological health and safety standard
  • Learn more about the steps you can take toward a successful implementation of the standard
  • Learn the critical steps for successful implementation of the standard
  • Learn about the benefits of implementation of the psychological health and safety standard


Building Blocks of Meeting Management
Recorded: February 24, 2016
Presented by: Ms. Denise Labelle-Gelinas
Fee: $75.00 USD


This webinar will review the process of preparing motions, moving to an official resolution and to the level of By-laws. Get a sense of direction as you maneuver through the steps of preparing information to your Members of Council and carrying those decisions through the steps of conclusion.

Help your members of council gain a better appreciation of the information flow and the importance of archival backtracking decisions.

What you will learn:

  • Information that should be included within a report being presented to Members of Council with a properly worded motion along with templates to facilitate the task.
  • The need to understand when an official Resolution is to be created; and When a By-law needs to introduced, stemming from the original report and/or Resolution
  • What is the difference between a motion, resolution and By-law


The 7 Steps to ‘No Questions Asked’ Reports to Council
Recorded: February 17, 2016
Presented by: Mr. John Craig, Municipal Consultant and Trainer
Fee: $75.00 USD


This Webinar takes AMCTO’s one-day workshop on Report Writing for Municipalities and boils it down to 7 steps you need to practice for writing reports. You will learn the basic skills necessary to write concise and authoritative reports that reveal answers to most questions without them being asked.

What you will learn:

  • Important principles for making staff reports more readable
  • Research and analysis skills needed to make recommendations to Council
  • How to write with authority and express your ideas logically and concisely
  • A report structure where recommendations are formed by identifying options and coming to conclusions based on research and analysis


Understanding and Defeating the Five (5) Common Dysfunctions of a Team
Recorded: November 25, 2015
Presented by: Mr. Ron Budreau
Fee: $75.00 USD

Why Social Media Matters for Public Servants & How You Can Make the Most of It
Recorded: November 18, 2015
Presented by: Ms. Ashleigh Weeden, MPA
Fee: $75.00 USD


Social media is neither the bogeyman that its greatest critics claim it to be, nor is social media the universal cure that its greatest fans promote it to be. Social media is simply a new tool for engaging in the same behaviours that human beings have been pursuing since the beginning of time: connecting, relating and creating meaning. Encompassing a broad range of tools and platforms, social media has had a profound impact on the way people live, work, and play around the world – and it is here to stay. And for this reason, municipalities and public servants can no longer afford to avoid being social-savvy. As Tina Fey says: “You can’t be that kid standing at the top of the waterslide, overthinking it. You have to go down the chute.”


On December 31, 2015 public sector organizations in Ontario will be required to file an accessibility compliance report. One of the areas addressed in this report will be the accessibility of your organization’s website. In this presentation we will touch on the primary points of concern for assuring that your website meets the current requirements. Topics addressed will include the AODA and the WCAG 2.0, accessibility technologies, compliance tools and reports, content and common pitfalls (headings, alt text, links, and tables), public expectations, and enforcement.



Step Up Your Leadership Communications with a “10-Point Tune-Up”
Recorded: October 28, 2015
Presented by: Ms. Cynthia Hammond
Fee: $75.00 USD


Communicating with stakeholders (both internal and external) is a critical role for municipal leaders at all levels, particularly in today’s environment of “instant information”. Using a strategic and deliberative planning process can help to reduce effort and cost, minimize unintended consequences or miscommunication, and enable municipal leaders to deliver clear and effective messages that meet the needs of both the organization and stakeholders, in day-to-day as well as crisis situations.

What you will learn:
The “10 –Point Tune Up” is designed to help your communications “run smoothly”! This workshop will enable participants to apply a step-by-step and easy-to-use toolkit to plan and deliver both internal and external communications products. These proven tools may be applied to virtually any aspect of municipal government business (day-to-day business, projects (large and small), consultation processes, campaigns, crises, etc.), specifically to enable leaders to:

  • Assess the various communication needs related to your organization’s strategies, operational functions, and stakeholder relationships
  • “Size-up” your target audiences (employees, stakeholders, citizens, media, or others) to understand their information needs
  • Plan the most appropriate “channels” for delivering your communication in the intended context
  • Anticipate, plan for, and assess reactions, questions, and responses to your communication
  • Align with departmental and corporate strategies to ensure both consistency and relevance of messaging
  • Stimulate creative thinking, using practical examples, toward influencing behaviour and attitudes about the topic of your communication
  • Incorporate ways to promote, reinforce and realize your organization’s communication goals through strategic communications
  • Control your message given the emergence of social marketing and media
  • Apply strategic communications planning to both crisis and non-crisis scenarios

Why attend:

  • The insights gained from this workshop are applicable and transferable to all municipal activities and functions. It enables practitioners to apply a strategic approach to plan communications that complements operational plans. It provides a comprehensive and cost-effective way to communicate with all stakeholders about your programs and services across the wide range of municipal endeavours.


S.E.R.V.E: Five Essential Leadership Skills for Municipal Excellence
Recorded: October 21, 2015
Presented by: Mr. Ron Budreau
Fee: $75.00 USD


SERVE is a strategic management framework to understand and inculcate key leadership skills and abilities to succeed in today’s competitive municipal workplaces. SERVE is an acronym for 'S'eeing into the future, 'E'ngaging and developing others, 'R'einventing and reinvesting in yourself and your organization, 'V'aluing relationships and results and 'E'mbodying the values of the organization/community in your decision making. Attend this lunch hour webinar to discover if you exemplify the Servant leadership style.

What you will learn:

  • Understand the common leadership styles practiced today
  • Understand the Five essential Leadership skills for a Servant leadership style
  • Understand the benefits of a Servant leadership style versus common alternative leadership styles
  • Walk away with practicable next steps to adopt the Servant leadership style


Leading and Managing Multi-Generations in the Municipal Workplace
Recorded: September 30, 2015
Presented by: Mr. Ron Budreau
Fee: $75.00 USD


The current and future talent shortage, coupled with the frustration and difficulty of leading Traditionalists, Baby Boomers, Gen X, Gen Y and now Gen Z all in the same team, have many leaders wondering – “how do I do this?!!!” This lunch-hour webinar will explore the challenges of multi generations working together and the similarities and differences in leading today’s workforce. We will dig into what it takes to lead the most diversified workforce in history.

What you will learn:

  • Understand the 5 generations that exist in the workforce today
  • Understand each generations preferred work style, communication preferences and leadership/management practices
  • Walk away with a practicable guide to maximizing the productivity of your teams by understanding the unique skills, preferences and aspirations of each generation


AMCTO Code of Ethics and Values Recorded: September 29, 2015
Presented by: Mr. Rick O'Connor, CMO, City Clerk and Solicitor, City of Ottawa


Criminal trials, judicial inquiries and plain old “scandals” involving politicians and public servants alike make national news on a regular basis, whether they are municipal, provincial or federal in origin. In addition, increased scrutiny from all sides has led to reviews and changes in many laws, policies and procedures in order to assist in understanding what the “rules of the game” of governance are and what the expectations should be arising from them.

At its Annual General Meeting this past June 2015, in Thunder Bay, AMCTO’s membership voted in favour of a refreshed Code of Ethics and Values that replaced the decades old rules with a values-based approach. Join us in a session to better understand where we’ve come from, where we are going and how this new Code of Ethics and Values can play an important role in guiding members as they work to serve their municipalities in a professional and objective manner.


Emotional Intelligence - A Different Kind of Smart - Four (4) Competencies to Increase Success

Recorded: September 23, 2015
Presented by: Ms. Kathy Bradford
Fee: $75.00 USD


This one-hour webinar introduces participants to emotional intelligence, its relevance in the workplace, and its impact on an employee's personal and professional effectiveness. Participants will be able to differentiate between intellectual, technological and emotional intelligence, and understand their differing contributions to success at work. Participants will be introduced to four core competencies that are critical to workplace success and satisfaction, and identify next steps for developing skills for each of these competencies.

Topics include:

  • Differentiation between Intellectual, Technological and Emotional Intelligence
  • Correlation between Emotional Intelligence and Workplace Success
  • Key Components and Core Competencies of Emotional Intelligence

What you will learn:
By the end of the workshop you will understand

  • The difference between intellectual, technological and emotional intelligence
  • Models and theories of emotional intelligence
  • The correlation between emotional intelligence, leadership skills, and effective team functioning
  • The impact of emotional intelligence on personal and professional effectiveness, career progression and success at work
  • Four core competencies of emotional intelligence
  • Where to start in your journey to improve your emotional intelligence


Problem Solving and Creativity for Municipal Management
Recorded: April 22, 2015
Presented by: Mr. Peter de'Jager
Fee: $75.00 USD


This recorded webinar attempts to show that the problem solving tools used in a Sudoku puzzle, solving a crossword, playing Scrabble and solving a people problem in a large project team - are essentially the same tools.


The objective of this one hour presentation is to list the key problem solving techniques common to all problems. The end result is a summary of core competencies required for all problem solving.


To do this competently it will have to address everything from data gathering to creativity - from mental blocks to sneaky problem solving 'tricks'.

What you will learn:

  • How to break any problem into three different ‘pieces’ in preparation for analysis
  • How to identify the ‘givens’ in any problem
  • How to collect ‘operators’ to apply to those ‘givens’
  • Why spending a lot of time on the problem definition (‘goals’) is worthwhile
  • Why making assumptions is crucial to the PS process – and what to avoid when making those assumptions.



How to Achieve Strategic Planning Success
Recorded: January 30, 2015
Presented by: Mr. Thomas Plant MBA, MPA, PMP, Director Strategic and Enterprise Services, Brampton, ON
Fee: $75.00 USD


Presenting the fundamentals of strategic planning including developing a vision, strategic goals and initiatives and mechanisms for tracking and reporting success. Also, a discussion on the roadblocks in the planning process and how to overcome them.

What you will learn:

  • Understand why strategic planning is important
  • Learn how to develop a shared vision between council and the administration
  • Learn how to develop a successful strategic plan process
  • Understanding the obstacles in the planning process and obtain tools to ensure it is successful


What is MFIPPA and Why Should it Concern Me?
Recorded: January 28, 2015
Presented by: Mr. Jim Purser, Manager of Records and Information Svcs. City of London, ON
Fee: $75.00 USD


This session will address the basics around access to records and protection of privacy as required by the MFIPPA legislation.

What you will learn:

  • The basic principles of MFIPPA
  • What is a formal MFIPPA request and what is not
  • How to respond to a formal request
  • A simple spreadsheet to track your requests
  • The difference between exemptions and exclusions
  • Collection and disclosure of personal information – the rules
  • How to respond to a privacy breach complaint


Effective Performance Appraisals for Municipal Staff
Recorded: November 1, 2013
Presented by: John Allen, Managing Consultant
Fee: $75.00 USD


Description: In today’s environment of financial constraint, when there is little money for investment in efficiency enhancing technology and equipment, productivity improvements must come from better management of human resources.
This can be achieved by using performance appraisals more as a planning tool that focuses on the results the employee produces for the organization and uses objective criteria for assessing achievement of goals. Instead of being just an annual review, appraisal must become an on-going performance management process.
Attend this webinar to learn how to align employee performance management with organizational goals.


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