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Conflict Resolution
Conflict Resolution
Supervisory Series: 1 of 10 (series does not need to be taken in sequence)
 Date: To request a date for this web seminar, click here
Time: TBA
Place: Your desktop
Length: 90 minutes
Presenter: Caryn Tilton
Who Should Attend: Supervisors or those on a career path to become a supervisor.
Participants Receive: • Key Points Summary • Communication Guidelines
Cost: $145.00 - To register your entire workgroup for one registration fee please call 503-622-5446.
CEUs: view (this program offers 1.0 contact hours of continuing education credit)
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Description:
Conflict on the job usually occurs for two reasons: lack of interpersonal communication skills and/or differences about the way work gets done. There are also other reasons for conflict such as differing values, unmet needs, personality differences, divergent goals, and role pressures. Conflict can occur between two individuals or among several employees in a group or team setting where they have an interdependent working relationship. Your instructor will teach you how to recognize and respond to conflict. Conflict is a natural part of life and when managed, it serves as a healthy stimulus for needed change and for gaining appreciation for diverse opinions. |
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