Frequently Asked Questions

Web Seminar Benefits

• Employers can offer training to employees in multiple locations simultaneously
• Virtual meetings can be arranged if participants are around the corner or around the world
• No travel expense and no downtime to and from training and/or to and from meetings
• There are no set up fees, no monthly fees and no cancellation fees
• Participants from different organizations may attend the same training or meeting
• Participants may access from a wide range of training topics 
• The same topic may be repeated on different days and at different times for your scheduling convenience
• Attendance logs, post-training tests and completion certificates are available upon request
• Where participants don't have access to computers, web based training can be provided to groups via a projection unit and a laptop or participants can attend the audio portion via phone
• Workshops can be Self-Paced for future viewing
• Workshops can be created to meet your specific training needs
• Existing training modules can be converted to web training         

System Requirements and Links to Useful Downloads and Plug-ins | top

The minimum system requirements are listed below for attending or conducting Virtual Classroom Training using our WebEx internet conferencing platform.

Windows: | top
Windows 98, Me, NT, 2000, or XP
Intel x86 (Pentium 400MHZ +) or compatible processor
Microsoft Internet Explorer 5, 6, Mozilla 1.6 or later, or Netscape 4.7 , 7.x
JavaScript and cookies enabled in the browser
56K or faster Internet connection
A localized version of Windows is required to host or attend fully interactive meetings on Asian versions of Training Center (Japanese, Traditional Chinese, and Simplified Chinese).

Mac: | top
Mac OS 10.2 or 10.3
Java 1.3.1 & above
Javascript & cookies enabled for the browser
Microsoft Internet Explorer 5.2 or Safari 1.0 & 1.2

Solaris: | top
Solaris 8 or 9
Java 1.4.2
Netscape 7 or Mozilla 1.6
UltraSPARC or SPARC processor
512 MB RAM
JavaScript and cookies enabled in the browser
16-bit or better video display
CDE
56K or faster Internet connection

Linux: | top
Red Hat Enterprise Linux , Red Hat Desktop, and SuSE Linux
Other Linux distributions may work if they are using:
Linux Kernel 2.4+

Java Plug-In 1.4.1 or later
Xfree86
Linux 8 or 9
Java 1.4.2
Netscape 7 or Mozilla 1.6
Intel x86 (Pentium 400MHZ +) or compatible processor
128 MB RAM
JavaScript and cookies enabled in the browser
GNOME, KDE, or other compatible desktop manager
56K or faster Internet connection

Security | top

• Please note that 128 Bit SSL encryption must be enabled on your browser to use or participate in our WebEx virtual classroom.

No Pop Up Blockers | top

• Pop up blockers must be disabled or removed to view the participant viewing window.

Phone Line | top

• You need an available phone line to access the audio portion of the presentation. Following registration you will receive an e-mail with a toll-free number to call for the teleconference. This is in addition to any phone line required for your Internet connection.

Handouts | top

• Often, our training sessions include handouts which can be downloaded to your local computer either during or after the session. In some situations, when we conduct ongoing training or hosting of training, these documents and tools will be accessible via a custom web page specific to that client

Self-Paced and Recorded Sessions | top

• In your busy schedule, you may have missed one of our recent events. With that in mind, we have Self-Paced key sessions for you to review at your convenience. If you are interested in viewing a Self-Paced session and do not see it listed in our catalog, please contact us for information about accessing.

Media Players | top

• For viewing recordings or Self-Paced presentations, Windows Media Player 6.4 or higher, RealPlayer G2, RealPlayer 7, or Macromedia Flash are required.

Call 800.752.5446 if your question isn't answered here

Links to Commonly Required Downloads | top

Java Plug-ins                     Adobe Acrobat Reader       Windows Media Player

Macromedia Flash Player         RealPlayer                               DirectX

Let Us Create A Web Seminar For You!

We will gladly create industry-specific web seminars to meet your training needs. Please complete our online suggestion form and we'll contact you to discuss your needs.