2012 MUNICIPAL LEADERSHIP WEBINARS
Webinars for Local Government Leaders
ALL SESSIONS WILL BE RECORDED - If your work schedule prohibits you from joining one, you can still view the event online at your convenience.
|2012 Session Information and Registration|
Five Point Customer Service
Presenter: Becky Downard, President & CEO, MyPlaceToLearn, Inc.
Description: In these stressed financial times, customers are even more critical about the services they receive.
Ensuring superior service and empowering employees to make informed decisions regarding service, can have a tremendous positive impact on your organization's service image.
Please plan on joining us for this important discussion on how to help your organization build or maintain a strong service initiative.
"Great job today presenting Ken’s seminar! Both Ken and I were very impressed with how professionally your group handled all the technical details and promotional activities - please pass on our thanks and congratulations to your team."
- Principal, Cornerstone Services