Webinars for Local Government Leaders

1. Join live web presentations with local leaders across North America to hear featured speakers from NLC, state leagues and Cornerstone Leadership Institute
2. No need to leave your office, no travel, no hassle
3. Network with other local leaders - ask questions, share ideas and get timely information
4. Set up a projector and speaker-phone and share the events with your team, Council, Board, or Commission - FOR ONE LOW REGISTRATION FEE!

ALL SESSIONS WILL BE RECORDED - If your work schedule prohibits you from joining one, you can still view the event online at your convenience.

Five Point Customer Service

Presenter: Becky Downard, President & CEO, MyPlaceToLearn, Inc.
Date: TBD
Session Fee: $59.00
Recommended For: Public and Private Organization Leadership Staff, HR Managers, Training and Development Staff, Frontline and Customer Service Staff

Description: In these stressed financial times, customers are even more critical about the services they receive.

Ensuring superior service and empowering employees to make informed decisions regarding service, can have a tremendous positive impact on your organization's service image.

Please plan on joining us for this important discussion on how to help your organization build or maintain a strong service initiative.

Testimonial:

"Great job today presenting Ken’s seminar! Both Ken and I were very impressed with how professionally your group handled all the technical details and promotional activities - please pass on our thanks and congratulations to your team."

- Principal, Cornerstone Services