Conflict Resolution - DSHS 2 CE

 

People are hired and placed together on teams based on their skills and knowledge and not on individual personality types and value systems. As a result, people with different perspectives have to interact to fulfill job roles and responsibilities. Disagreements caused by lack of interpersonal communication skills or differences about how work gets done often focus on winning rather than problem solving. This course provides guidelines and personal strategies for settling disagreements, resolving issues with others, working together to solve problems, and for communicating cooperatively in the workplace including words to eliminate, phrases to avoid, and the use of positive language.


Price: $99.00

 

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