Conflict Resolution


Presented by Caryn Tilton

Description: Conflict on the job usually occurs for two reasons: lack of interpersonal communication skills and/or differences about the way work gets done. There are also other reasons for conflict such as differing values, unmet needs, personality differences, divergent goals, and role pressures. Conflict can occur between two individuals or among several employees in a group or team setting where they have an interdependent working relationship. Your instructor will teach you how to recognize and respond to conflict. Conflict is a natural part of life and when managed, it serves as a healthy stimulus for needed change and for gaining appreciation for diverse opinions.

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