Re-Engineering Work Processes and Creating Organizational Change – For Leaders


Process redesign is a base model for continuous improvement and restructuring the delivery of products, information and services. Your successful efforts will provide the opportunity to create a change culture in which the relationship between your organization and its customers can be enhanced, innovation encouraged and rewarded, and policy and program outcomes valued more than inputs.


Learn how to achieve substantial gains in productivity, cost savings, quality, and customer satisfaction by applying the principles of process re-engineering to daily operations. You will receive a four-step plan to build organizational capability for continuous improvement.

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