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5 Point Customer Service

 

Customer Service Excellence

Customer service training commonly focuses on the employee/customer relationship, usually providing detailed instructions on how employees should communicate and interact with customers. This program is not for the line employee - it is for supervisors and managers of those employees.

The objective of this course is to provide a foundation of solid customer service standards which managers can use to ensure the highest quality of service training to their teams.

 

Price: $USD 99.00

 

Essential Skills Part 2 - Communication Basics

 

Communication BasicsThere is so much more to communication than the words we choose to say. Communication happens on many levels simultaneously, and in order to effectively communicate, we must understand these levels of communication, and how we can control and manage their impacts.

 

The objective of this course is to develop and awareness of the different forms of communication and to illustrate how a leader uses these various forms to increase their leadership effectiveness. Approx 2 Hrs.

 

Price: $USD 99.00

 

Essential Skills Part 1 - Leadership Basics

 

Leadership Basics PreviewThis updated (online) course will address the many aspects of leadership that most "Managers" have difficulty transitioning to. It also includes a self assessment - helping learners see what their leadership style leans towards (of 8 basic styles) - which is often a blend of styles.

 

Price: $USD 99.00

 

 

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