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MyPlaceToLearn's Featured Washington State DSHS Accredited Courses For Individual Learners

MyPlaceToLearn, Inc. now approved to offer DSHS approved Continuing Education course curricula to Adult care/Assisted Living facility Administrators, Managers, Supervisors and RN's. MyPlaceToLearn’s featured courses can be purchased one by one or they can be bundled for additional cost savings. Organization's and Individual Learners will have access to courses for a period of 12 months from the date of purchase.

 

These courses can also be purchased in packages for organization wide distribution, simply contact us to learn how your organization can save, while providing training opportunities to your entire team!

 

Number of Courses (Per Individual)  Annual Cost
Any single course $79.00*
Pick 5 $329.00
Pick 10 $619.00
Complete (Includes all new releases for 1 year) $749.00

To purchase any individual course using your credit card, simply click on the available title below and add it to your shopping cart. For bundled purchases, please complete the course request form here and we'll have someone on our team contact you to complete your online learning course set up within one business day. Or, just give us a call at 800-752-5446 and we'll be happy to help find the optimal solution for you and your team(s).

 

Not seeing the topics you are looking for? Click here to suggest courses you would like to have in the future.

 

New courses will be added quarterly, so be sure to check back!

*Several courses are priced slightly higher due to additional content and/or length.

 

MyPlaceToLearn's Current Featured Course Titles

 

NEW! A Checklist for Successful Performance Appraisals and Discussion Pending Approval

The formal performance appraisal discussion is an integral part of the performance management process. A performance appraisal discussion is the important two-way conversation between the supervisor and the employee regarding:

  • The employee’s performance against this year’s goals and organizational values
  • Goal setting for next performance year
  • Plans for performance improvement and overall development

In addition, regularly scheduled progress discussions can reduce the need for disciplinary action and greatly empower both supervisors and the employees they manage. This course will give supervisors specifics for managing both performance reviews and disciplinary encounters fairly and constructively - from thorough preparation and the discussion itself, to adequate documentation and the all-important follow up.

 

 

Calming an Unhappy Customer 2-contact hours

All customer interactions (internal and external) - whether in person, on the phone or online - have components that can either raise or lower the customer’s image of your organization and the service you provide. Employees will learn to balance three things at once: this issue at hand, the emotion of the unhappy customer, and their own response to the customer. They will learn why customers get upset and what they really want - customers want to be understood. Customer service is transactional - it is the basics. Customer empathy is demonstrated when the person providing the service is able to make emotional contact with the customer.This course is intended for Frontline employees and others who will interact with internal and external customers.

 

Conflict Resolution 2 Contact Hours

People are hired and placed together on teams based on their skills and knowledge and not on individual personality types and value systems. As a result, people with different perspectives have to interact to fulfill job roles and responsibilities. Disagreements caused by lack of interpersonal communication skills or differences about how work gets done often focus on winning rather than problem solving. This course provides guidelines and personal strategies for settling disagreements, resolving issues with others, working together to solve problems, and for communicating cooperatively in the workplace including words to eliminate, phrases to avoid, and the use of positive language.

 

Developing Work Improvement Plans Pending Approval

A Work Improvement Plan is a tool for leaders who identify individual employee performance areas that need improving. The creation of a Work Improvement Plan is not necessarily a step in the progressive discipline process but rather an intervention strategy to clearly spell out behavior and/or performance improvement expectations and timelines for achieving results. Leaders will learn how to identify performance issues in the early stages, how to work with the employee to develop specific improvement targets, and how to create and monitor a Work Improvement Plan.

 

Finance Basics  2 Contact Hours

This course provides a basic understanding of financial management. It demonstrates how to read and understand and interpret the critical areas of financial statements and other reports. Balance sheets, income statements and cash flow statements will be reviewed, and participants learn how to apply basic finance and accounting principles to budget preparation and analysis. Sample workbooks and material are also provided as a part of the course.

 

Performance Coaching and Leadership 1 Contact Hour

A big difference between highly effective leaders and just adequate leaders is their ability to develop employees. Effective leaders identify development needs, communicate them to employees, build development plans to address needs and provide on-going feedback that gets results. This course will cover how to coach for commitment by understanding how competence, confidence and commitment contribute to each employee’s ability to become a peak performer. It includes the following:

  1. Unlock Employee Potential
  2. Successful Communication
  3. Performance Coaching
  4. Meaningful Feedback
  5. Discussion Checklist
  6. Goal Setting and Development Planning

 

Effective Team Meetings  1 Contact Hour

Don’t let your meetings be timewasters by always dealing with the urgent rather than the important. This course will cover how to recognize and correct disruptive meeting behavior, increase meeting productivity, encourage participation by all team members, and tips to avoid discussing the same issues next year! Communication guidelines will be discussed and provided as a download and will include writing agendas, recording action plans, communicating openly and honestly, and reaching consensus on sensitive issues.

 

Presentations Plus Pending Approval

Many studies have found that public speaking is the number one fear amongst most people, outranking flying, snakes, insects, and even death. Whether you are leading a team meeting or presenting to the board, this course will help you create a compelling program and enjoy the delivery! Learn tips, tactics and how to’s for capturing your audience and connecting with them in a way that will motivate and inspire. Learn how to manage the vocal, visual and verbal impact in your presentation, utilize visual aids, and maintain your energy throughout the presentation!

 

The Basics of Effective and Cooperative Communication 1 Contact Hour

Communication is an interpersonal process. This course uncovers opportunities to improve the way leaders relate to each other and to their employee teams. Even the best leaders find it difficult to break from their routines to review performance, monitor progress towards goals, and provide effective feedback. Upon completion of this course, leaders will know:

  1. What motivates employees - highly motivated employees achieve better results and take feedback more seriously.
  2. How to give higher quality feedback in a performance appraisal discussion or at any time -employees who get behavioral feedback can fix problems faster and more effectively.
  3. How to request feedback from employees - sharing ideas produces innovative solutions.
  4. How to have effective, ongoing performance discussions - it’s the rich discussion that changes behaviors.
  5. How to get different responses from employees by applying different communication techniques to fit the employee and the unique situation.

 

Making the Shift to Delegation 0.5 Contact Hours

Delegating can be a valuable win-win tool. When done correctly, it empowers employees, encourages innovation and leadership and develops high contributors throughout the organization. In this course, you will learn the art of successful delegation including assigning, coaching, feedback, and follow through.

 

DOT Drug Free Workplace Training - For Supervisors of Covered Employees   2 Contact Hours

This Drug-Free Workplace course meets the requirements for the Department of Transportation (DOT) supervisor training. Supervisors will learn how to recognize and respond to drug and/or alcohol impaired employees. Additionally, supervisors will learn how to respond to deteriorating performance that may be the result of substance abuse. The course will cover the essential components of an effective Drug Free Workplace Program including policy development, employee training, employee assistance program, and a drug testing program.

 

Leading and Motivating 1 Contact Hour

The opportunity to increase your value to your organization has never been better. Rapid changes in the business climate of today’s economy and the prediction of uncertain economic times ahead make your leadership skills and the initiatives you put in place even more important. To be a successful leader in today’s work environment, you have to be creative, innovative and passionate with the capability to inspire and motivate teams to work together, plan ahead, solve problems, measure results, and achieve amazing increases in productivity. This course will outline methods and techniques that others have used successfully and you can also.

 

Managing the Only Time You Have   1 Contact Hour

At the end of each day, when you stop to reflect on what got accomplished, how often do you see a trail of unfinished tasks: unfinished letters, uncalled customers, unwritten articles, undone “priority pile” projects, and so on. Have you ever wished for a 30-hour day? Surely this extra time would relieve the tremendous pressure under which you live! But would a 30-hour day really solve the problem or would you soon find yourself just as frustrated with the 30-hour day as you are with your 24-hour allotment. This course will provide practical tips that you can apply immediately to get instant relief from the time pressures in your busy schedules.

 

Workplace Negotiation Pending Approval

In successful negotiation, parties must begin with their interests rather than their positions and they must neither give in nor insist on their own way. They must learn about each other. They must seek mutual gain solutions that as far as possible satisfy all interests. They must persist in both competing and cooperating to make negotiations produce durable results. This course will teach how to maintain the balance of tension between cooperation and competition and between advocacy and inquiry - for this is the essence of collaboration that will lead to successful negotiation!

 

The Power of Teams   0.5 Contact Hours

As organizations continue towards a “competitive service strategy,” there is an increased demand for higher levels of employee commitment to quality, internal and external customer satisfaction, teamwork, and cooperation among diverse employees. Leading teams successfully requires the skill to create an environment where others will take action. Team leaders must understand the importance of collaboration, be willing to let go of power - and respect trust as a core issue. This course will focus new and seasoned leaders on how to build and maintain high performance teams; how to leverage team member strengths and empower team members to gain commitment.

 

Project Management   0.5 Contact Hour

Intended for entry level and mid-level managers and team leaders, this course provides information on how to successfully plan, manage and deliver projects. You'll learn to organize your project, by establishing baselines, requirements, the work plan, and budget. And you'll learn to evaluate the results on an ongoing basis and address problems as they arise in order to assess and adjust performance throughout the project period.

 

Understanding, Preventing and Responding to Workplace Harassment   1 Contact Hour

The Supreme Court has turned up the heat on employers who fail to take precautions against harassment on the job. In addition, courts are holding employers who fail to conduct harassment prevention training to greater liability than those who do provide training. This informative course explains different kinds of harassment, defines for employees what steps to take if they feel they are being harassed and provides supervisors with specific techniques for responding to harassment in the workplace.

 

Essential Skills for First Time Leaders - 3 Part Course  2 Contact hours

Often, promoting from within is a great strategy for getting even more value out of proven company assets. However, without the proper leadership and management tools, companies run the risk of promoting star employees into difficult, if even no-win, scenarios. This leadership 101 course is designed to give new managers tools to begin their new roles with confidence, competence, and commitment. This course focuses on 20 important leadership skills including effective listening and communication, collaboration and team building, self-awareness and perception, leading by example, the role of respect and fairness, recognition and talent management, conflict resolution, and how to build a solid and successful relationship with peers and management alike.

 

Sustainable Productivity   1 Contact Hour

Successful productivity results depend on a sophisticated integration of many organizational systems. This training module addresses the changes organizational leaders can make today to gain measurable results towards their bottom line in a way that contributes to employee development, organizational productivity, and overall goal achievement.