HR Essentials: Conflict Resolution
People are placed together on teams based on their skills and knowledge and not on individual personality types and value systems. As a result, people with different perspectives have to interact to fulfill job roles and responsibilities. Disagreements caused by a lack of interpersonal communication skills or differences about how work gets done often focus on winning rather than problem solving.
This course provides leaders with strategies to train and encourage employees to resolve issues on their own. When this is unsuccessful, leaders can follow a few simple intervention steps to swiftly move the employees to mutual agreement and minimize conflict. The course will take approximately 2 hours to complete.